Privacy Policy
1. General Provisions
This Privacy Policy describes how our website collects, uses, stores, and protects the personal information of its users in accordance with the applicable laws of the United Arab Emirates (UAE), international standards, and the General Data Protection Regulation (GDPR). By using our website, you agree to the collection and use of information as described in this policy. The website administration is committed to maintaining the confidentiality of all user data and ensuring that such information is not misused. The provisions of this Privacy Policy apply to all visitors, registered users, and business account holders. We recognize the importance of safeguarding privacy and take all necessary steps to comply with UAE regulations, including data protection laws, electronic transactions legislation, and applicable international agreements.
2. Information We Collect
We may collect personal information provided voluntarily by the user, such as name, email address, and other identifiers necessary to deliver services effectively. In addition, we may collect non-personal information automatically, such as IP addresses, device details, browser types, access times, and referring websites. For business account holders and business employers, we may also collect corporate details, including company names and information relevant to providing tailored services. The website may also collect data through cookies, analytics tools, and online forms. All collected data is processed lawfully and fairly, ensuring it is limited to what is necessary for the purposes described herein.
3. How We Use Information
The collected information is used to provide and improve website services, enhance user experience, and ensure secure communication. We use the data to process user requests, provide technical support, customize services for business account holders, and ensure proper administration of smart home internet solutions. Information may also be used to improve website performance, analyze usage trends, and develop new features. The administration does not sell, lease, or distribute personal information without user consent, except as required by UAE law or international data-sharing obligations. For business employers, the information is used to provide secure and customized services supporting organizational needs.
4. Data Protection and Retention Period
The website administration applies strict measures to ensure data protection. This includes encryption technologies, firewalls, and access restrictions to safeguard sensitive information. All collected personal data is stored in secure servers located in compliance with UAE data protection requirements. Data is retained only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. After the retention period expires, personal data will be securely deleted or anonymized. Users may request deletion of their data in accordance with applicable UAE and GDPR provisions.
5. Disclosure of Information to Third Parties
The website does not disclose personal data to third parties except when required by UAE law, international regulations, or when necessary to provide services. This may include authorized service providers who process data on behalf of the administration, always under strict contractual obligations to maintain confidentiality and security. For business account holders, certain information may be shared with trusted partners for the purpose of providing enhanced digital solutions. Under no circumstances will personal data be sold to unauthorized third parties.
6. Use of Cookies
Our website uses cookies to enhance functionality and user experience. Cookies are small files stored on a user’s device that help remember preferences and enable efficient website operation. These may include session cookies, preference cookies, and security cookies. Cookies also allow us to analyze traffic and improve service quality. Users have the option to disable cookies in their browser settings; however, this may limit the functionality of the website. For business employers, cookie data may be used to provide tailored services and improve administrative interactions.
7. User Rights
Users have the right to access, update, or delete their personal data. In accordance with GDPR and UAE regulations, users may request corrections to inaccurate data, restrict processing of their information, or object to certain uses. Business account holders and employers are entitled to request full transparency regarding how their organizational data is processed. Requests may be made through designated communication channels, and the administration commits to addressing such requests in a timely manner. Users also have the right to withdraw consent for processing personal data at any time, without affecting the lawfulness of prior processing.
8. Changes to the Policy
The website administration reserves the right to update this Privacy Policy to reflect changes in legal requirements, technology, or business practices. Updates will be published on this page with the effective date clearly indicated. Users are encouraged to review this Privacy Policy periodically to stay informed. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
9. User Consent
By using this website, users provide their consent to the collection, use, and processing of their personal data as outlined in this Privacy Policy. Business employers and account holders acknowledge that the administration may process organizational information in accordance with UAE law and GDPR standards. If users do not agree with any part of this Privacy Policy, they should discontinue using the website.
🏢 SmartNet
📍 Al Thuraya Tower 1, Dubai Media City, Dubai, UAE
📞 +971 4 159 8862
📧 manager@smartnet.com